/* =====================================================
   SUPPORT PAGES — FAQ + SPEAK UP (SAC)
   Shared design language with lpPrivacy: Chivo + Inter,
   marsala gradient hero, soft cards. Theme-aware via
   tokens so the WebPortal dark mode is respected.
   ===================================================== */

.lp-support {
    --sup-bg: #F8F8FB;
    --sup-card: #ffffff;
    --sup-ink: #191919;
    --sup-body: #444444;
    --sup-meta: #888888;
    --sup-border: rgba(0, 0, 0, .06);
    --sup-brand: #890147;
    --sup-brand-strong: #6d0139;
    --sup-brand-soft: rgba(137, 1, 71, .08);
    --sup-shadow: 0 2px 12px rgba(0, 0, 0, .04);
    --sup-shadow-hover: 0 6px 24px rgba(0, 0, 0, .08);
    --sup-input-bg: #ffffff;
    --sup-input-border: #e2e2ea;
    background: var(--sup-bg);
    font-family: "Inter", system-ui, sans-serif;
}

[data-bs-theme="dark"] .lp-support {
    --sup-bg: #161616;
    --sup-card: #202020;
    --sup-ink: #eeeeee;
    --sup-body: #cfcfcf;
    --sup-meta: #9a9a9a;
    --sup-border: rgba(255, 255, 255, .1);
    --sup-brand: #c0126a;
    --sup-brand-strong: #d3287e;
    --sup-brand-soft: rgba(192, 18, 106, .16);
    --sup-shadow: 0 2px 12px rgba(0, 0, 0, .35);
    --sup-shadow-hover: 0 6px 24px rgba(0, 0, 0, .5);
    --sup-input-bg: #1a1a1a;
    --sup-input-border: #3a3a3a;
}

/* ---- Hero ---- */
.support-hero {
    position: relative;
    background: linear-gradient(135deg, #191919 0%, #4a0a2e 50%, #890147 100%);
    padding: clamp(100px, 12vw, 160px) 24px clamp(56px, 7vw, 96px);
    text-align: center;
    overflow: hidden;
}

.support-hero::after {
    content: "";
    position: absolute;
    bottom: -1px;
    left: 0;
    width: 100%;
    height: 60px;
    background: var(--sup-bg);
    clip-path: ellipse(55% 100% at 50% 100%);
}

.support-hero__eyebrow {
    display: inline-block;
    font-family: "Inter", system-ui, sans-serif;
    font-weight: 700;
    font-size: 0.72rem;
    letter-spacing: 0.22em;
    text-transform: uppercase;
    color: #e58ab8;
    margin-bottom: 14px;
    animation: supFadeUp .5s ease both;
}

.support-hero__title {
    font-family: "Chivo", system-ui, sans-serif !important;
    font-weight: 800 !important;
    font-size: clamp(2rem, 4.5vw, 3.2rem) !important;
    color: #fff !important;
    margin: 0 0 0.5rem !important;
    line-height: 1.2 !important;
    animation: supFadeUp .5s ease .08s both;
}

.support-hero__subtitle {
    font-family: "Inter", system-ui, sans-serif !important;
    font-weight: 500 !important;
    font-size: clamp(0.95rem, 1.4vw, 1.15rem) !important;
    color: rgba(255, 255, 255, 0.75) !important;
    margin: 0 auto !important;
    max-width: 560px;
    animation: supFadeUp .5s ease .16s both;
}

@keyframes supFadeUp {
    from {
        opacity: 0;
        transform: translateY(14px);
    }
    to {
        opacity: 1;
        transform: none;
    }
}

/* ---- Body ---- */
.support-body {
    padding: clamp(36px, 5vw, 64px) 0 clamp(48px, 7vw, 96px);
}

.support-container {
    max-width: 820px;
    margin: 0 auto;
    padding: 0 24px;
}

.support-container--wide {
    max-width: 960px;
}

/* ---- Embedded (WebPortal partial) ---- */
.lp-embedded .lp-support {
    border-radius: 16px;
    overflow: hidden;
}

.lp-embedded .support-hero,
.lp-embedded .privacy-hero {
    padding: 48px 24px 56px;
}

.lp-embedded .support-body {
    padding-top: 28px;
}

/* =====================================================
   FAQ accordion
   ===================================================== */

.faq-item {
    background: var(--sup-card);
    border: 1px solid var(--sup-border);
    border-radius: 12px;
    box-shadow: var(--sup-shadow);
    margin-bottom: 14px;
    overflow: hidden;
    transition: box-shadow .2s ease;
}

.faq-item:hover {
    box-shadow: var(--sup-shadow-hover);
}

.faq-item__heading {
    margin: 0;
}

.faq-item__question {
    display: flex;
    align-items: center;
    gap: 14px;
    width: 100%;
    padding: 18px 20px;
    background: transparent;
    border: none;
    text-align: left;
    cursor: pointer;
    font-family: "Chivo", system-ui, sans-serif;
    font-weight: 700;
    font-size: 1rem;
    color: var(--sup-ink);
}

.faq-item__num {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 28px;
    height: 28px;
    border-radius: 8px;
    background: var(--sup-brand);
    color: #fff;
    font-size: 0.78rem;
    flex-shrink: 0;
}

.faq-item__text {
    flex: 1;
    transition: color .2s ease;
}

.faq-item__question[aria-expanded="true"] .faq-item__text {
    color: var(--sup-brand);
}

.faq-item__chevron {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 28px;
    height: 28px;
    border-radius: 999px;
    background: var(--sup-brand-soft);
    color: var(--sup-brand);
    font-size: 0.72rem;
    flex-shrink: 0;
    transition: transform .25s ease;
}

.faq-item__question[aria-expanded="true"] .faq-item__chevron {
    transform: rotate(180deg);
}

.faq-item__answer {
    padding: 0 20px 20px 62px;
    font-size: 0.95rem;
    font-weight: 500;
    line-height: 1.75;
    color: var(--sup-body);
}

/* Policy pages (Privacy/Cookie) reuse the accordion keeping their
   .privacy-section content block — strip its card chrome and make the
   lpPrivacy hardcoded colors follow the theme tokens. The page root
   carries both lp-privacy and lp-support, so the tokens resolve and
   the background/hero curve follow the theme. */
.lp-support.lp-privacy {
    background: var(--sup-bg);
}

.lp-support .privacy-hero::after {
    background: var(--sup-bg);
}

.faq-item__answer.privacy-section {
    background: transparent;
    border-radius: 0;
    box-shadow: none;
    margin: 0;
    padding: 0 20px 20px 62px;
    color: var(--sup-body);
}

.faq-item__answer.privacy-section:hover {
    box-shadow: none;
}

.faq-item__answer.privacy-section p {
    color: var(--sup-body);
}

.faq-item__answer.privacy-section strong,
.faq-item__answer.privacy-section b {
    color: var(--sup-ink);
}

.faq-item__answer.privacy-section .privacy-right-item {
    border-left-color: var(--sup-brand);
}

@media (max-width: 576px) {
    .faq-item__answer.privacy-section {
        padding-left: 20px;
    }
}

.faq-item__question:focus-visible,
.sac-option:focus-visible,
.sac-btn:focus-visible,
.sac-back:focus-visible,
.sac-input:focus-visible {
    outline: 2px solid var(--sup-brand);
    outline-offset: 2px;
}

@media (max-width: 576px) {
    .faq-item__answer {
        padding-left: 20px;
    }
}

/* =====================================================
   SAC — Speak Up flow
   ===================================================== */

.sac-back {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 8px 16px;
    margin-bottom: 18px;
    border: 1px solid var(--sup-border);
    border-radius: 999px;
    background: var(--sup-card);
    color: var(--sup-ink);
    font-family: "Inter", system-ui, sans-serif;
    font-weight: 600;
    font-size: 0.85rem;
    cursor: pointer;
    box-shadow: var(--sup-shadow);
    transition: box-shadow .2s ease, transform .2s ease;
}

.sac-back:hover {
    box-shadow: var(--sup-shadow-hover);
    transform: translateY(-1px);
}

.sac-options {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}

@media (max-width: 640px) {
    .sac-options {
        grid-template-columns: 1fr;
    }
}

.sac-option {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 6px;
    padding: 24px 22px;
    background: var(--sup-card);
    border: 1px solid var(--sup-border);
    border-radius: 14px;
    box-shadow: var(--sup-shadow);
    text-align: left;
    cursor: pointer;
    transition: box-shadow .2s ease, transform .2s ease, border-color .2s ease;
}

.sac-option:hover {
    box-shadow: var(--sup-shadow-hover);
    transform: translateY(-2px);
    border-color: rgba(137, 1, 71, .35);
}

.sac-option__chip {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
    border-radius: 10px;
    background: var(--sup-brand);
    color: #fff;
    font-size: 0.95rem;
    margin-bottom: 8px;
}

.sac-option__title {
    font-family: "Chivo", system-ui, sans-serif;
    font-weight: 700;
    font-size: 1.05rem;
    color: var(--sup-ink);
}

.sac-option__desc {
    font-size: 0.85rem;
    font-weight: 500;
    line-height: 1.55;
    color: var(--sup-meta);
}

.sac-panel {
    background: var(--sup-card);
    border: 1px solid var(--sup-border);
    border-radius: 14px;
    box-shadow: var(--sup-shadow);
    padding: 24px;
}

.sac-panel__label {
    display: block;
    font-family: "Inter", system-ui, sans-serif;
    font-weight: 700;
    font-size: 0.72rem;
    letter-spacing: 0.14em;
    text-transform: uppercase;
    color: var(--sup-meta);
    margin-bottom: 10px;
}

.sac-panel__row {
    display: flex;
    gap: 12px;
}

@media (max-width: 576px) {
    .sac-panel__row {
        flex-direction: column;
    }
}

.sac-input {
    flex: 1;
    min-width: 0;
    height: 46px;
    padding: 0 14px;
    border: 1px solid var(--sup-input-border);
    border-radius: 10px;
    background: var(--sup-input-bg);
    color: var(--sup-ink);
    font-family: "Inter", system-ui, sans-serif;
    font-weight: 500;
    font-size: 0.95rem;
    transition: border-color .2s ease, box-shadow .2s ease;
}

.sac-input::placeholder {
    color: var(--sup-meta);
}

.sac-input:focus {
    outline: none;
    border-color: var(--sup-brand);
    box-shadow: 0 0 0 3px var(--sup-brand-soft);
}

.sac-select-wrap {
    position: relative;
    flex: 1;
    min-width: 0;
    display: flex;
}

.sac-select {
    appearance: none;
    -webkit-appearance: none;
    padding-right: 38px;
    cursor: pointer;
}

.sac-select-wrap::after {
    content: "\f078";
    font-family: "Font Awesome 5 Free";
    font-weight: 900;
    font-size: 0.7rem;
    color: var(--sup-meta);
    position: absolute;
    right: 14px;
    top: 50%;
    transform: translateY(-50%);
    pointer-events: none;
}

.sac-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    height: 46px;
    padding: 0 22px;
    border: none;
    border-radius: 10px;
    background: var(--sup-brand);
    color: #fff;
    font-family: "Inter", system-ui, sans-serif;
    font-weight: 600;
    font-size: 0.92rem;
    cursor: pointer;
    white-space: nowrap;
    transition: background .2s ease, transform .2s ease;
}

.sac-btn:hover {
    background: var(--sup-brand-strong);
    transform: translateY(-1px);
}

/* Injected flow partials (_createTicket / _selectTicketReply) keep their
   Bootstrap markup — only round them into the new card language. */
.sac-result {
    text-align: left;
}

.sac-result .card {
    border: 1px solid var(--sup-border);
    border-radius: 14px;
    box-shadow: var(--sup-shadow);
    margin-top: 20px;
}

.sac-result .card .card-title {
    font-family: "Chivo", system-ui, sans-serif;
    text-align: center;
}

.sac-result .sac-model-name {
    font-family: "Chivo", system-ui, sans-serif;
    font-weight: 700;
    font-size: 1.35rem;
    text-align: center;
    color: var(--sup-brand);
    margin: 2px 0 8px;
}

.sac-file-native {
    position: absolute;
    width: 1px;
    height: 1px;
    opacity: 0;
    overflow: hidden;
    pointer-events: none;
}

.sac-file-trigger {
    display: inline-flex;
    align-items: center;
    border: 1px solid var(--sup-input-border);
    border-radius: 10px;
    background: var(--sup-input-bg);
    overflow: hidden;
    cursor: pointer;
    margin-bottom: 0;
    transition: border-color .2s ease;
}

.sac-file-trigger:hover {
    border-color: var(--sup-brand);
}

.sac-file-trigger__btn {
    padding: 10px 16px;
    font-family: "Inter", system-ui, sans-serif;
    font-weight: 600;
    font-size: 0.85rem;
    color: var(--sup-ink);
    background: var(--sup-brand-soft);
    border-right: 1px solid var(--sup-input-border);
    white-space: nowrap;
}

.sac-file-trigger__name {
    padding: 10px 14px;
    font-family: "Inter", system-ui, sans-serif;
    font-size: 0.85rem;
    color: var(--sup-meta);
}

.sac-file-native:focus-visible + .sac-file-trigger {
    outline: 2px solid var(--sup-brand);
    outline-offset: 2px;
}

.sac-result .course-end-content {
    display: flex;
    justify-content: flex-end;
    gap: 12px;
    margin-top: 8px;
}

.sac-result .sac-quill-body .ql-editor {
    min-height: 200px;
}

.sac-result .ql-toolbar.ql-snow {
    border-radius: 10px 10px 0 0;
}

.sac-result .sac-quill-body.ql-container.ql-snow {
    border-radius: 0 0 10px 10px;
}

/* Landing shell around the ajax-loaded flow */
.lp-support-page {
    background: #F8F8FB;
    min-height: 70vh;
}

@media (prefers-reduced-motion: reduce) {
    .support-hero__eyebrow,
    .support-hero__title,
    .support-hero__subtitle {
        animation: none;
    }

    .sac-option:hover,
    .sac-btn:hover,
    .sac-back:hover {
        transform: none;
    }
}